Second Genistrar, LLC ("SG", the "Company", "we" or "us"), recognize that visitors and users of this website (SecondGenistrar.com, the "Website") value their privacy. This Privacy Policy describes the types of personal information we collect through the Website and how that personal information may be used and/or with whom it may be shared. This Privacy Policy also describes how you can reach us to update your personal information or get answers to questions you may have about our privacy practices at this Website. Please read this Privacy Policy carefully, because by accessing and using this Website you are acknowledging that you understand and agree to the terms of this Privacy Policy. In addition, please review our Terms of and Conditions of Use (into which this Privacy Policy is incorporated), which governs your use of this Website.
1. Consent
You hereby agree with and consent to the collection and processing of your personal information as described in this Privacy Policy. You have the right, at any time, to withdraw your consent to Company’s collection and processing of your information, or to the transfer of your personal data to the United States and other countries where Company operates. You may withdraw your consent by emailing Company at support@SecondGenistrar.com.
2. The Information SG Collects
User Provided Information: You may provide certain personally identifiable information (such as your name, email address, payment information, contact information and other information required to create and manage your account) to SG when acquiring a domain name or choosing to participate in various activities on the Website.
Cookies Information: When you visit the Website, we (or one or more third party tracking companies/services that we engage) may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser. SG may also use session cookies. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Website may not function properly if the ability to accept cookies is disabled. Please note that this information applies to the use of cookies by SG and does not cover the use of cookies or other tracking technology by any third parties on third party sites.
Log File Information: When you use the Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol ("IP") address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.
3. The Way SG Uses Information
By submitting personal information to us at this Site, you hereby consent to our collection, use and disclosure of such personal information, and we may use your personally identifiable information to operate, maintain, and provide to you the features and functionality of the Website, including, when applicable, sending you information. We may combine the personal information you submit directly through this Website with other personal information we have collected from you, whether on- or offline. We may also combine it with information we receive about you from other sources, such as other companies, publicly available information sources (including information from your publicly available social media profiles), and other third parties.
We will not share, sell, or trade your email addresses, except potentially as set forth herein. We may use your email address to directly send you information and may provide you with online informational or marketing messages that have been approved by us together with other communications to which you have subscribed.
If you register a domain name, certain elements of your personally identifying information (such as your name, address, telephone number and email address) will be accessible to the public via ICANN-required "WHOIS" searches; for example, such information may be used to populate the administrative, technical and/or billing contact WHOIS fields. Third parties have been known to access WHOIS information for the purpose of gathering contact information for disseminating marketing and advertising materials. SG is not liable for any communications received as a result of such access of the WHOIS information for any domain name.
We may use cookies and log file information to: (a) monitor the effectiveness of our marketing campaigns; and (b) monitor aggregate metrics such as total number of visitors, pages viewed, etc. We may also use cookie, log file and other tracking information provided to us from third party web analytics providers, such as Google Analytics and HotJar, to help us better understand how users are using the Website, and to provide aggregate information about our users.
Google Analytics is a website analysis service provided by Google, Inc. ("Google"). Google utilizes the data collected to track and examine the use of this Site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. For more information on Google’s Privacy Policy go to https://www.google.com/intl/en/policies/privacy/. Users can opt-out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout/.
HotJar is a website analytics service provided by HotJar Limited and can be used to create "heat maps", along with other analytics, which help us understand Website user experiences and metrics. For information on HotJar’s privacy policy go to https://www.hotjar.com/legal/policies/privacy. To opt out of data collection via HotJar’s services, go to https://www.hotjar.com/legal/compliance/opt-out.
Google Analytics and HotJar are two examples of services we may use. If you would like further information about other tracking or analytics services we may be using, and how to opt out of such services, please request such information from us through the contact information listed below.
4. When SG Discloses Information
We may release information we collect, including personally identifiable information, if required to do so by law, or in the good faith belief that such action is necessary to comply with state and federal laws or respond to a court order, subpoena, or search warrant.
We also reserve the right to disclose information we collect, including personally identifiable information, that we believe, in good faith, is appropriate or necessary to enforce our Terms and Conditions of Use, Acceptable Use Policy and Takedown Procedures; take precautions against liability; investigate and defend SG against any third party claims or allegations; assist government enforcement agencies (including ICANN); protect the security or integrity of our Website; and protect the rights, property, or personal safety of SG, our users or others.
We may also disclose the information we collect, including personally identifiable information, with any sponsors of promotions or contests available through this Website. If information about you will be shared with a sponsor, you will be notified prior to your participation in thepromotion or contest so you can decide not to participate in the promotion or contest.
5. Special Note to International Users
The Website is hosted in the United States. If you are accessing the Website from any country outside the U.S., please be advised that through your continued use of the Website, which is governed by U.S. law, this Privacy Policy, and our Terms and Conditions of Use, you are transferring your personal information to the United States and you consent to that transfer.
This Privacy Policy is meant to guide Company with respect to personal information collected from or about you at this Website. While this Privacy Policy applies to personal information generally, the local laws, rules and regulations of jurisdictions that are applicable to Company ("Local Laws") may require standards which are stricter than this Privacy Policy and, in such event, Company will comply with applicable Local Laws. Specific privacy policies may be adopted to address the specific privacy requirements of particular jurisdictions. All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our Website or by providing consent to us (where required by law), you specifically acknowledge and agree to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules, and a lower standard of required protection, than in your country. Irrespective of which country your personal data is transferred, we would only share your personal data under a ‘need to know’ basis. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by organizational, technical, contractual and/or other lawful means.
EU
In the European Economic Area and Switzerland ("EU"), "Personal Data" is defined very broadly and includes any information about a natural person, who can be identified, directly or indirectly, from data that we hold about them or from data that is combined with other information. EU data protection law requires us to have a legal basis before processing any Personal Data about you. The legal basis for us processing your Personal Data for the above purposes may be because: (i) you have provided your consent; (ii) it is necessary to for the performance of a contract with you; (iii) the processing is necessary for our compliance with a legal obligation; or (iv) the processing is in our legitimate interests. To the extent provided by applicable law, you may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your Personal Data. In some circumstances, withdrawing your consent to Company’s use or disclosure of your Personal Data will mean that you cannot take advantage of certain Company products or services.
We may transfer your personal information outside the EU to the United States or any country that we or our service providers may have operations. Such countries do not have the same data protection laws as the EU. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the EU, any transfer of your personal information will be subject to an agreement that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
• Fair processing of information and transparency over how we use your use personal information
• Access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
• Require us to correct any mistakes in your information which we hold
• Require the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• Object at any time to processing of personal information concerning you for direct marketing
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• Object in certain other situations to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
• Email us
• Let us have enough information to identify you
• Let us have proof of your identity and address
• Let us know the information to which your request relates
How to Complain
We hope that we can resolve any query or concern you raise about our use of your information. However, the General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular, in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
6. Service Providers
We use a credit card processing company to bill users for services. Credit card information that you or authorized persons provide when you make any payment by credit card via this Website will only be used to process the transaction(s) you request. The credit card processing company will not otherwise retain, share, or store any credit card information provided during payment. If you would like to know more about privacy policies of our credit card processing company, you may e-mail us at support@SecondGenistrar.com.
7. Security
SG uses industry standard efforts to make sure all information received from online visitors is secure from unauthorized access and use. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected.
You should keep in mind, however, that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient.
8. Opt-Out Policy
If you do not wish to receive SG's promotional communications that are sent via e-mail, you will always have the opportunity to "unsubscribe" from receiving such communications.
9. Accuracy and Access
It is your responsibility to provide us with accurate personal information. Except as otherwise set forth in this Privacy Policy, we will only use personal information in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. If applicable, and you would like to review, correct, update, or delete the personal information that you have provided via this Website, please contact us at support@SecondGenistrar.com. We will try to comply with your request as soon as reasonably practicable.
10. Retention Period
We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation.
11. Minors
We do not intentionally collect information from individuals under the age of 13. The Website is not directed to individuals under the age of 13 and we request that these individuals not provide personal information through this Website.
12. Links to Third-Party Websites
This Website may contain advertising or other links to third-party websites. SG does not control these third-party websites or their information collection practices. SG will not be responsible for the activities of these third parties. We encourage you to be aware of when you leave the Website and to read the privacy statements of any third-party website.
13. Changes and Updates to this Privacy Policy
SG may change or amend this Privacy Policy at any time. Any change or amendment will be effective immediately upon posting to this Website. Please revisit this page to stay aware of any changes or amendments to this Privacy Policy. Your continued use of this Website following these changes means that you accept the revised Privacy Policy.
14. Compliance
Company will use a self-assessment approach to verify compliance with this Privacy Policy and periodically verify that the Privacy Policy is accurate, comprehensive for the information intended to be covered, prominently displayed, implemented and accessible.
If you believe that your personal information has been processed or disclosed in violation of this Privacy Policy, Company encourages you to raise any concerns using the contact information provided in this Policy. Company will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information.
15. Contact Information
If you have any questions regarding this Privacy Policy, you can contact SG at: support@SecondGenistrar.com.
Updated: October 15, 2020